Terms & Conditions

Innerly is a technology platform that connects users ("Clients") with independent, RCI-licensed clinical psychologists ("Psychologists") for scheduled, non-emergency online counselling sessions. We provide the software, scheduling, video room, and payments. We do not provide therapy ourselves.

Innerly is not a crisis service. If you are experiencing suicidal thoughts, self-harm urges, or a psychiatric emergency, please call Vandrevala (9999 666 555) or AASRA (98204 66726), or visit your nearest emergency room.

• You must be at least 18 years old to create an account.
• Minors (13–17) may use Innerly only with verifiable consent from a parent or legal guardian, who must be the account holder.
• You agree to provide accurate information at signup and during intake, and to keep your account credentials confidential.

Each Psychologist on Innerly is an independent professional solely responsible for the clinical content, modality, and quality of the care they provide. Innerly verifies their RCI registration and credentials before listing them, but does not supervise the clinical work.

The therapeutic relationship is directly between you and your Psychologist. Innerly is not a party to that relationship and accepts no liability for clinical decisions, diagnoses, outcomes, or advice given during sessions.

Sessions are pay-per-session in Indian Rupees (INR). Each Psychologist sets their own session price, which is displayed clearly on their profile and at checkout. Payments are processed by our payment partner, Razorpay.

Innerly retains a transparent platform fee from each completed session. The remainder is paid out to the Psychologist as described in the Payout Policy. Refunds, reschedules and cancellations are governed by the Refund Policy and Reschedule & Cancellation Policy.

You agree not to:

• Record, screenshot, or rebroadcast any part of a session without your Psychologist's explicit written consent.
• Harass, threaten, or behave abusively toward Psychologists or Innerly staff.
• Misrepresent your identity, impersonate a healthcare professional, or attempt to obtain a clinical opinion under false pretences.
• Reverse-engineer, scrape, or interfere with the platform's technical operation.

We may suspend or terminate accounts that violate these rules, with refunds for any unused, prepaid sessions handled per the Refund Policy.

All trademarks, logos, software, and content on Innerly (excluding clinical content authored by a Psychologist) belong to Innerly Wellness Pvt. Ltd. You receive a personal, non-exclusive, non-transferable licence to use the platform for its intended purpose. Anything you submit (intake responses, ratings) remains yours; you grant us a limited licence to process and display it as needed to run the service.

To the maximum extent permitted by Indian law, Innerly's total aggregate liability arising out of or related to your use of the platform is capped at the total fees you have paid to Innerly in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages, or for clinical decisions taken by a Psychologist.

We may update these Terms from time to time. Material changes will be communicated by email and via an in-app banner at least 7 days before they take effect. Continued use of Innerly after the effective date constitutes acceptance.

These Terms are governed by the laws of India. Any dispute will first be attempted to be resolved in good faith within 30 days of written notice. Failing that, the courts of Bengaluru, Karnataka, will have exclusive jurisdiction.