Real humans, India hours, no chatbots.
Pick the channel that matches your issue. We answer every email from a real person in our Bengaluru office.
General support
Account help, booking issues, app feedback.
Replies within 2 business days.
Payments & invoices
Refunds, invoices, GST, psychologist payouts.
Replies within 3 business days.
Privacy & data
Access requests, data deletion, DPDP Act queries.
Resolved within 30 days, as required by law.
Trust & safety
Concerns about a session, a psychologist, or another user.
Acknowledged within 1 business day.
Phone
For non-clinical questions only. We do not run a clinical helpline. See the crisis section below.
Office
Innerly Wellness Pvt. Ltd.
4th Floor, Indiqube Block A,
Outer Ring Road, Bellandur,
Bengaluru, Karnataka 560103
Hours
Monday to Friday, 10:00 to 18:00 IST.
Closed on national and Karnataka public holidays. Sessions themselves run 7 days a week, on each psychologist's schedule.
Ms. Aanya Kapoor
For formal complaints under Indian IT Rules, 2021, and the DPDP Act, 2023. Write grievance@themindsathi.in. See the Grievance Redressal policy for the full process.
In a crisis right now?
Innerly is for scheduled, non-emergency counselling. Please call one of these free 24/7 helplines instead. They are trained for exactly this.