Code of Conduct

• Respect: address each other with civility, whatever the topic or disagreement.
• Honesty: represent yourself, your credentials, and your situation truthfully.
• Safety: never threaten, intimidate, or physically endanger another person.
• Confidentiality: protect what is shared inside the session room.
• Boundaries: keep the relationship between client and psychologist purely professional.

• Attend sessions sober and in a private, reasonably quiet space where you can speak freely.
• Do not record, screenshot, or share session content without your psychologist's written consent.
• Do not ask your psychologist for legal opinions, medical prescriptions, certifications for court or workplace proceedings, or any service outside the scope of counselling.
• Do not approach your psychologist on social media, personal phone, or in person outside Innerly. Use the in-platform messaging if available, or email support@themindsathi.in.
• Treat Innerly staff and other clients (in group settings) with the same respect you expect for yourself.

• Hold and maintain a valid RCI registration throughout your time on Innerly, and inform us of any change in status within 7 days.
• Practise only within the scope of your training and competence. Refer clients out where another modality or specialist is clinically appropriate.
• Never enter into a romantic, sexual, financial, or other dual relationship with a current or former client. The two-year no-contact rule after the end of therapy is a minimum, not a target.
• Never solicit gifts, loans, donations, or testimonials from clients.
• Show up on time, prepared, sober, and in a private clinical space.
• Decline to work with anyone who poses a credible threat to your safety, after due process with Innerly's care team.
• Cooperate fully with our care team during any complaint review.

The following lead to immediate suspension and review:

• Sexual contact, sexualised language, or grooming behaviour between client and psychologist.
• Threats, hate speech, or harassment targeting protected characteristics (caste, religion, gender, sexuality, disability, ethnicity, language).
• Impersonation or credential fraud.
• Recording or publishing session content without consent.
• Use of Innerly for any unlawful purpose, including drug procurement, money laundering, or fraud.

If you witness or experience a breach, you can report it from inside the dashboard (Session > Report) or by writing to trust@themindsathi.in. Reports are treated with strict confidentiality.

You can also escalate via the formal Grievance Redressal route.

1. We acknowledge every report within 1 business day.
2. The accused party is informed of the broad nature of the report (without exposing the reporter's identity unless strictly necessary) and given 5 business days to respond.
3. Our care team reviews both sides, consults a clinical advisor where relevant, and decides on an action: dismiss, warning, retraining, suspension, or removal.
4. The reporter is told the outcome, in general terms, within 14 business days.
5. Cases involving criminal conduct are referred to the appropriate authorities.

• Warning: a documented note on the account.
• Mandatory training: for example, on boundaries, anti-bias, or platform tooling.
• Temporary suspension: from 7 to 90 days, with no new bookings allowed.
• Permanent removal: account closure and listing on our internal do-not-rehire list.
• Referral to authorities: RCI, police, or relevant tribunal where laws have been broken.

Anyone affected by a decision under this Code may appeal in writing to grievance@themindsathi.in within 30 days. Appeals are reviewed by a senior staff member who was not part of the original decision. The appeal outcome is final inside Innerly, without prejudice to your statutory rights.